Frequently Asked Questions

Is TeleCBT secure?

YES. TeleCBT is in compliance with the Personal Health Information Protection Act, 2004 (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA). TeleCBT counselors are experienced healthcare professionals registered/licensed with their provincial regulatory body and adhere to their privacy requirements. For more information about our platform privacy policy, click here.

 

What conditions can TeleCBT help with?

TeleCBT can be used to treat anxiety, depression, PTSD, insomnia, social anxiety, OCD, panic attacks, and a variety of other mental health conditions. Please contact us to see if TeleCBT is a good fit for you.

 

How much does it cost?

One hour video or talk counseling is $110.00 and a half hour of text counseling is $40.00.

 

How do I pay?

TeleCBT accepts Visa, MasterCard and American Express.

 

Will my insurance cover TeleCBT?

YES, many insurance companies do cover the costs of TeleCBT. Please contact your insurance company to verify coverage. It is not the responsibility of your counselor to verify coverage.

 

Is online CBT effective as in-person CBT?

YES.  In many cases, online CBT is at least as effective as face-to-face CBT. It can be even more effective, since it is more convenient, and it does not require travel time. In addition, it is much more accessible for people with mobility difficulties or living in remote areas.

 

How does TeleCBT work?

Click Get Started. Simply fill out the form and someone from TeleCBT will contact you to set up your first appointment. You can request video, phone or text counseling. You will then receive an email notification of your appointment.

 

We recommend that you download the TeleCBT desktop or smartphone app. Apps can be downloaded from the App Store or Google Play by searching "TeleCBT" and can be used on any iOS or Android device.

 

You must create an account on a web browser to get started. To do so, please click Visit your Account in any of the e-mails you have received and follow the prompts on screen. Up to 10min before your scheduled appointment, you will be prompted to click "Join Call."  

 

Will I get to choose my counselor?

If your referral was made by your family doctor, our centralized intake will match you with one of our therapist.  You will receive a brief bio and photo of your counselor prior to your first appointment. If you would like to make a self-referral, you are welcome to choose your own therapist.

 

Will I get the same therapist each time?

Yes, absolutely. Continuity is very important! Once you have been assigned a therapist, you will work together to develop and execute a treatment plan.

 

What if I don't get along with my counselor?

If you have any concerns about your counselor, we recommend that you first bring this up with your counselor. If you do not feel comfortable speaking to your counselor about your concerns, or if you have decided you would definitely want a switch, then email info@telecbt.ca. We will then work with you to find a counselor who will better suit your needs.

 

What equipment is required?

TeleCBT provides video, talk and chat counseling. If you choose video counseling, you will require a computer or mobile device with a webcam. TeleCBT is available for iOS, Android, Windows and Mac. Talk counseling is available on any phone or mobile device. Text counseling is available on a computer, laptop or mobile device.

 

My computer skills are limited- will I be able to use this service?

Yes, our administrative staff will be able to walk you through the set up process. Once you download our app or install the software on your desktop, it is very easy to log back in to meet with your therapist.

 

How long will therapy last?

You and your counselor will discuss your optimum treatment duration.

 

How do I book a session?

Click Get Started.

 

Can someone under 18 years old use TeleCBT?

No. TeleCBT is for persons 18 years and older.

 

Can my therapist prescribe medication?

No.  Your counselor will not prescribe medication. Please discuss any medication requirements with your family physician.

More questions?

Please email us info@telecbt.ca or call us at (416) 777-9933.